FAQ

The team at WebArc Technologies has been building expert online solutions for businesses since 2007. With over 30 years of combined knowledge and experience we've been able to gain the insights that guide us in creating custom solutions to fit the needs of our partners. On this FAQ page you'll find the answers to many of the common questions we've answered along the way.

How can I submit a support request?

Creating a support request is easy. Just email us at [email protected] and a member of our team will reach out as soon as possible.

Do you do E-Commerce/Online Store websites?

Yes! We primarily work with the Magento and Shopify E-Commerce platforms.

Do you provide training?

Yes, we view training as a critical aspect of all our projects.

What if my project is over and I need help?

We are only a phone call or email away! We can help you with many different tasks after your website project is over including  but not limited to security patches, updates, theme edits, SEO, social media, email marketing and much more!

Do you write the content for my site?

We don't directly write your content but we do have an expert copywriter that will work with us on your project.

Can you design my logo?

We don't directly design logos but we work with several designers who specialize in logos and branding.

How much does a website cost?

Your website is a key tool in your online presence. We often compare the question of how much does a website cost to another question like, how much does a house or a car cost? The investment in a website varies depending on the individual needs of the company and what you're trying to accomplish. Our website projects generally start at $3000 for basic business websites and range upward for larger, more comprehensive business and E-Commerce websites. 

If your budget is less than $3000 don't worry, our FastTrack website option may be a great fit for you. Contact us to learn more.

How long does it take to design and build a website?

There are many variables that go into creating a new website project timeline. We take into consideration the complexity of the project, how far along you are on branding, the quality and availability of your content and how committed you can be in responding to requests for project materials. A basic website typically takes around 4 weeks from beginning to end.

What is a domain name?

A domain name is your address on the internet. Typically this would be something like yourcompany.com

What is web hosting?

Web hosting is a service that allows your website to be viewed on the Internet. In its simplest form it's a computer that is stored in a data center that holds all your content, images and databases.

Do I need my own domain name and web hosting?

Yes, we can help you set up a new domain or work with an existing provider to update information as necessary. We can also provide website hosting or a referral to a reliable hosting company as necessary.

Do you offer web hosting?

Yes, we offer web hosting for WordPress sites. We can also refer you to other reliable website hosts that we trust will do a good job for you. If you are a Magento E-Commerce merchant, our Amazon Certified team members can get you started on Amazon Web Services and craft a custom hosting solution for you that is scalable to your websites needs.

Will my website work on mobile devices?

Yes! All websites built by WebArc Technologies are responsive and optimized for mobile devices.

What is a Content Management System?

A Content Management System, also known as a CMS,  is a tool that allows you to update and add pages to your website yourself, no technical skills are necessary. Those updates can include adding or updating images, text, products or blog entries. The best part is that you can do all of those updates from anywhere you have an internet connection and a web browser, including mobile devices.

Can you help me with Social Media and Email Marketing?

Yes! We can include social media and email marketing services in your project plan.

What is Search Engine Optimization (SEO)?

The primary purpose of SEO is get your website higher in search engine results. The higher up your results show, the more likely you are to get increased visits and customers to your website.

There are many criteria that go into developing a high performing SEO website. It all starts with well written, appropriate content that includes all the keywords you need to have your customers find you in a search.

Do I have to buy my own images for the website?

Customers are generally responsible for providing all images, videos and text for the website, primarily because of copyright laws and we prefer that our customers completely own their website content once the project is completed. However, we can assist with choosing the correct images for your website and helping you save money in the process. If you'd like us to purchase images on your behalf we would then include the image costs in the project proposal.

How can we help?

Your web presence is important. Can you afford to take risks when it comes to this key component of your business?

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