Our WordPress website care plans offer you the peace of mind that your website is in good hands. Let us take care of your website so you can do what you do best, run your business!
Web ProWeb Hosting + Care Plan
1 Month Free!
Web Pro plan is suitable for smaller websites and start-ups, with lower content volume and infrequent updates.
- World-Class WordPress Hosting
- Site security review and hardening
- Support Portal
- WordPress Software Updates
- Full Daily Offsite Backup
- 24/7 Up-Time Monitoring
- Security monitoring
- Database Cleanup
- Detailed Monthly PDF Reports
- Free SSL Certificate
Web PremiumWeb Hosting + Care Plan
1 Month Free!
Web Premium plan fits the majority of medium to large-size websites, with frequent updates, a larger volume of content and a mind for growth.
- Everything in Web Pro +
- Priority Support
- Lead Generation Tools
- Unlimited Website Updates
- Woocommerce support
- Hack/Malware Cleanup
- Basic SEO Optimization
- Pagespeed Optimization
- Google Search Console Setup
- Google Analytics Setup and Integration
- Monthly Analytics Reports
WordPress Care Plan Features
We thought we'd list some of the benefits you can expect to receive when you sign up for a WordPress Website Care plan.
It All Starts With Quality Hosting
The foundation of a high performing, secure website starts with where it's hosted. Our partnership with WP Engine ensures we have a solid foundation for providing you and your customers a fast, safe browsing experience with high reliability.
WordPress Core Plugin and Theme Updates
We'll update your plugins, themes and WordPress core software, keeping your website safe and secure.
Daily Offsite Backups
We protect your website with a backup that will serve you reliably and consistently. Backups are created every day and stored securely in the cloud in case they are needed.
We keep an eye on your websites for you and send you an instant notification if your website goes down, so you could get it back online before anyone else notices.
Website Security & Vulnerability Check
The worst thing about malware is that it could be on your website for months without you even noticing. We check daily for malware and known vulnerabilities. If malware is detected we can alert you and develop a plan to clean your website and address the vulnerabilities.
Website Performance Check
A slow website will hurt your business a lot. That’s why you need to benchmark your website performance regularly and react if something goes wrong. If your website falls below standard we'll be sure to make the adjustments necessary to keep your website performing well for your customers.
We'll send you an executive summary that shows everything we’ve done on your website. Your monthly report will include all updates performed, information on daily backups, Google Analytics® and other data from add ons you may have in your support package.
Website Audit and Review
If we haven't worked on your website before, we first like to perform a website audit and review to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the website updates and monitoring tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Website evaluations are completed for a fixed 4-hour fee.
Frequently Asked Questions
Although these plans are typically for websites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.
We first like to do a Website Audit and Review to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Website Evaluations are completed for a fixed 4-hour fee.
Creating a support request is easy. Just email us at email@example.com and a ticket will automatically be created and tracking set up to manage your request.
Absolutely! Sign up for our Web Premium and Web Elite care plans. We will perform any edits you need to your site.
Here are the kinds of changes that are included under the unlimited edits:
- Changing Plugin Settings
- Edits to content
- CSS Changes
- Product price updates
Here are things we do not included in unlimited edits:
- Editing custom code
- Customizing/modifying your site’s PHP code (plugins, theme and/or functionalities).
- Building a new website or subdomain
- Create Content or Copywriting
- New landing pages
- Included: You want us to change change an image that you provide on a page, product or blog post.
- Not included: You want us to create a new banner or custom image or customize your logo.
- Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).
- Not included: You want us to create a custom checkout process for your WooCommerce store.
- Included: You want us to install and set up a plugin to use its built-in functionality.
- Not included: You want us to create new functionality that doesn’t exist in a plugin. (This would require custom development which may be available at an hourly development rate.)
- Included: You want us to take the text that you emailed to us and use it to replace the current content on one of your pages.
- Not included: You want us to write content for of one of your pages.
The Elite care plan does include time for items listed as not included above and any time over is offered at a discounted hourly rate.
We update all core software and installed plugins on your website. Commercial themes and plugins should have a license key or they cannot be updated. Development time can be used for small tasks such as adding text, images, pre-written blog posts or any other task that can reasonably fit into the care plan's allotted hours. Adding image galleries or custom forms generally need to be treated as a separate project unless you are part of Web Partner care plan.
It depends on the number and the type of changes requested. It may also depend on how busy we are on that given day. Our goal is 24-48 business hours upon receiving the change requests. You'll get a unique ticket number so you can track communication and status.
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that what you request within that 60/180 minutes of time (depending on your plan) will be addressed by our team with priority attention.
The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website meets the unfortunate end of a hack or breaks down, we will be there right by your side communicating with the web host on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups. If you have signed up for our Web Pro care plan we will fix your website at no additional cost to you, otherwise hack cleanup will be charged at our standard hourly rate.
Yes, we offer web hosting for WordPress sites. We can also refer you to other reliable website hosts that we trust will do a good job for you. If you are a Magento E-Commerce merchant, our Amazon Certified team members can get you started on Amazon Web Services and craft a custom hosting solution for you that is scalable to your websites needs.
Yes! Our WordPress Care Plans only cover WooCommerce but we do work with the Magento and Shopify E-Commerce platforms as well. Feel free to contact us about a support plan for your E-Commerce store.
Yes, we view training as a critical aspect of all our projects. If you subscribe to our monthly care plans you will have access to WordPress video tutorials and our dedicated team of WordPress professionals.