Our WordPress website care plans offer you the peace of mind that your website is in good hands. Let us take care of your website so you can do what you do best, run your business!
- Best for small business websites
- Initial site security review and hardening
- Basic support
- WordPress Software updates
- Full daily offsite backup
- Uptime monitoring
- Security monitoring
- Site restore assistance
- Spam comment and database cleanup
- Web Analytics
- Detailed monthly PDF reports
- Video training available
- Additional service requests available at WebArc hourly rate
- Best for mid-size businesses with active blog or small e-commerce
- Everything in Web Protect +
- Priority support
- Woocommerce support
- Fishpig Magento Support
- Staging website
- Web Application Firewall (WAF)
- Hack Cleanup
- Link scan and fix (for WordPress)
- Performance monitoring
- 60 minutes development or consulting
- Additional time availabe at reduced WebArc hourly rate
WordPress Care Plan Features
We thought we'd list some of the benefits you can expect to receive when you sign up for a WordPress Website Care plan.
It All Starts With Quality Hosting
The foundation of a high performing, secure website starts with where it's hosted. Our partnership with WP Engine ensures we have a solid foundation for providing you and your customers a fast, safe browsing experience with high reliability.
WordPress Core Plugin and Theme Updates
We'll update your plugins, themes and WordPress core software, keeping your website safe and secure.
Daily Offsite Backups
We protect your website with a backup that will serve you reliably and consistently. Backups are created every day and stored securely in the cloud in case they are needed.
We keep an eye on your websites for you and send you an instant notification if your website goes down, so you could get it back online before anyone else notices.
Website Security & Vulnerability Check
The worst thing about malware is that it could be on your website for months without you even noticing. We check daily for malware and known vulnerabilities. If malware is detected we can alert you and develop a plan to clean your website and address the vulnerabilities.
Website Performance Check
A slow website will hurt your business a lot. That’s why you need to benchmark your website performance regularly and react if something goes wrong. If your website falls below standard we'll be sure to make the adjustments necessary to keep your website performing well for your customers.
We'll send you an executive summary that shows everything we’ve done on your website. Your monthly report will include all updates performed, information on daily backups, Google Analytics® and other data from add ons you may have in your support package.
Website Audit and Review
If we haven't worked on your website before, we first like to perform a website audit and review to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation, we will perform all the website updates and monitoring tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Website evaluations are completed for a fixed 4-hour fee.
Frequently Asked Questions
Although these plans are typically for websites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.
We first like to do a Website Audit and Review to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Website Evaluations are completed for a fixed 4-hour fee.
Creating a support request is easy. Just email us at [email protected] and a ticket will automatically be created and tracking set up to manage your request.
We update all core software and installed plugins on your website. Commercial themes and plugins should have a license key or they cannot be updated. Development time can be used for small tasks such as adding text, images, pre-written blog posts or any other task that can reasonably fit into the care plan's allotted hours. Adding image galleries or custom forms generally need to be treated as a separate project unless you are part of Web Partner care plan.
It depends on the number and the type of changes requested. It may also depend on how busy we are on that given day. Our goal is 24-48 business hours upon receiving the change requests. You'll get a unique ticket number so you can track communication and status.
Like a lawyer’s retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that what you request within that 60/180 minutes of time (depending on your plan) will be addressed by our team with priority attention.
The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website meets the unfortunate end of a hack or breaks down, we will be there right by your side communicating with the web host on your behalf. We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups. If you have signed up for our Web Pro care plan we will fix your website at no additional cost to you, otherwise hack cleanup will be charged at our standard hourly rate.
Yes, we offer web hosting for WordPress sites. We can also refer you to other reliable website hosts that we trust will do a good job for you. If you are a Magento E-Commerce merchant, our Amazon Certified team members can get you started on Amazon Web Services and craft a custom hosting solution for you that is scalable to your websites needs.
Yes! Our WordPress Care Plans only cover WooCommerce but we do work with the Magento and Shopify E-Commerce platforms as well. Feel free to contact us about a support plan for your E-Commerce store.
Yes, we view training as a critical aspect of all our projects. If you subscribe to our monthly care plans you will have access to WordPress video tutorials and our dedicated team of WordPress professionals.