Importance of a Website Care Plan

A website care plan is like an insurance policy, in that you may not realize you need one until it's too late. Ask yourself: Could you handle an unexpected crash? What happens if cybercriminals take control of your website? Do you know how to update content, plugins and other important site elements?

$99
PER MONTH
Per Site
$90
PER MONTH
Per Site

Web Pro
Web Hosting + Care Plan

  • Web Pro plan is suitable for smaller websites and start-ups, with lower content volume and infrequent updates.
  • World-Class WordPress Hosting
  • Site security review and hardening
  • Support Portal
  • WordPress Software Updates
  • Full Daily Offsite Backup
  • 24/7 Up-Time Monitoring
  • Security monitoring
  • Database Cleanup
  • Detailed Monthly PDF Reports
  • Free SSL Certificate
$599
PER MONTH
Per Site
$549
PER MONTH
Per Site

Web Elite
Web Hosting + Care Plan

  • Web Elite is for customers that enjoy unlimited updates and ensuring all visitors get a fully accessible website experience.
  • Everything in Web Premium +
  • Priority Support
  • Monthly Web Accessibility Review
  • Monthly Accessibility Remediation
  • Accessibility Software for Website Users ($500yr value)
  • 2 Hours Monthly Development
  • Advanced SEO Optimization
  • Advanced Pagespeed Optimization
  • Google Search Console Monitoring and Fixes
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Security and Performance

Avoid performance
and bad security

Neglecting your website leads to slow performance and compromised security, but what business owner has time to constantly update and optimize? Even digital agencies may need platform-specific expertise or assistance handling high workloads. WebArc has you covered, with website maintenance and hosting services that make it easy for you to properly maintain your WordPress or Magento website.

Peace of mind

WORDPRESS WEBSITE UPDATES
FOR PEACE OF MIND

For WordPress sites, we offer a streamlined update process that ensures your site has the latest versions of plugins, themes and core WordPress software for maximum safety and optimal performance. You’ll receive monthly audit reports documenting updates, database cleanup and other maintenance work, and can feel confident knowing your site is maintained by developers with many years of WordPress experience.

E-Commerce data

Keep your E-Commerce
customer data safe

E-Commerce site owners can take comfort as well, with our knowledgeable professionals keeping the core software updated and security patches applied. Where applicable we use version control systems and automated backups to make sure your site is fully updated, so you have the latest security tools in place and recovery takes less time in the event of a server crash or another type of incident.

WordPress care

Website Care Plans
that fit your business

When it comes to your business, you need a conversion-focused website with a modern design, built to support your goals. You can rely on WebArc to create a beautiful, seamless site for both mobile and desktop that provides the all-star first impression that will keep customers coming back.

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Frequently Asked Questions

Do you offer care plans for sites you didn't build?

Although these plans are typically for websites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Audit and Review to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Website Evaluations are completed for a fixed 4-hour fee.

How can I submit a support request?

Creating a support request is easy. Just email us at support@webarc.tech and a ticket will automatically be created and tracking set up to manage your request.

What types of updates do you perform on my website?

We update all core software and installed plugins on your website. Commercial themes and plugins should have a license key or they cannot be updated. Development time can be used for small tasks such as adding text, images, pre-written blog posts or any other task that can reasonably fit into the care plan's allotted hours. Adding image galleries or custom forms generally need to be treated as a separate project unless you are part of Web Partner care plan.

How long does it take to complete my changes?

It depends on the number and the type of changes requested. It may also depend on how busy we are on that given day. Our goal is 24-48 business hours upon receiving the change requests. You'll get a unique ticket number so you can track communication and status.

Does the monthly time rollover?

Like a lawyer's retainer, the monthly time is there for you every month to reserve your place in our queue and our resources, therefore it does not rollover. You can take comfort in the fact that what you request within that 60/180 minutes of time (depending on your plan) will be addressed by our team with priority attention.

What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening.  However, in the case your website meets the unfortunate end of a hack or breaks down, we will be there right by your side communicating with the web host on your behalf.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups. If you have signed up for our Web Premium or Elite care plan we will fix your website at no additional cost to you, otherwise hack cleanup will be charged at our standard hourly rate.

Is your web hosting reliable?

We're certainly proud of our hosting and entrust our hosting partner with our own entirely web-based business.

WebArc Care hosting is built upon WP Engine managed WordPress hosting, the same platform that hosts for Disney, Microsoft, Sony Music, Enterprise Rent-A-Car and even NASA! So yeah, it's reliable!

Do you support E-Commerce/Online Store websites?

Yes! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Premium or Elite Plan.

Sites like this take more resources for us to manage, so making sure you're on the right plan means we'll be able to dedicate what's needed to keep your website secure, fast and running smoothly. We can also support Magento and Shopify but those require a different care plan than those currently offered for WordPress. Contact Us if you need Shopify or Magento maintenance.

Do you offer 24/7 support?

Web hosting issues are supported 24/7 via our support portal. Non-hosting support is available from 8 AM - 5 PM CST Monday through Friday. Any support tickets submitted outside those hours are immediately attended to during our regular support hours.

Why do you perform plug-in and theme updates weekly, not daily?
  • As much as plugin developers try and release features that are bug free and work perfectly, sometimes updates are released with bugs. Updating less frequently allows the plugin developer to get rid of these bugs before we add them to your WordPress site. 
  • Updating multiple plugins at one time also allows us to more time to review the effects of updates, which in turn means fewer chances for something to go wrong.
  • We'll be doing all these updates during off-peak time when most websites receive less traffic. That means a safer environment and minimal issues for your visitors.

Our steps for taking care of your website are designed to ensure your website is secure, fast and available for your customers. Sometimes however we need to step in and handle an issue that occurs outside of the normal schedule such as vulnerable plugins. A vulnerable plugin can be exploited as quickly as within an hour of it being detected on your site. So, it's important that we handle those notifications with urgency.

One additional exception would be for a website that has more advanced features such as a Woocommerce store. Major version releases can take much longer and require planning for implementation. We will contact you with a timeline for updating these more advanced pieces of your site.

Do you really offer unlimited updates?

Of course! Sign up for our Premium or Elite Plan and we will perform any edits you need to your site. Here are the types of changes that are included under the unlimited edits:

  • Edits to content
  • Changing Plugin Settings
  • CSS Changes

Here are things that are not included in unlimited edits:

  • Editing custom code
  • Customizing or modifying your site's PHP code such as plugins, themes and/or functionalities.
  • Customizing or modifying your site's JavaScript code plugins, theme and/or functionalities.
  • Building a new website including subdomains or landing pages
  • Create Content or Copywriting

EXAMPLE 1

Included: You provide us an image or banner to change out on the site for your upcoming promotion.
Not included: You want us to create a new banner or image for a promotion.

EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you've provided all needed content).
Not included: You want us to redesign or alter the template of a product page.

EXAMPLE 3

Included: You want us to install and set up a plugin to use its built-in functionality.
Not included: You want us to create new functionality that doesn't exist in a plugin. (This would require custom development which may be available at an hourly development rate.)

EXAMPLE 4

Included: You want us to take the text that you emailed to us and use it to replace the current content on one of your pages.
Not included: You want us to write content for one of your pages.

How will I be billed?

You will be billed automatically on a set day of every month, usually the same day of the month that you sign-up.

What payment methods do you offer?

You can securely sign up online, using your preferred debit or credit card. We don't store any credit card details and all payments are processed by your choice of Stripe or Paypal. If you prefer to receive an invoice and pay via direct debit or e-check, please send an email to billing@webarc.tech

How long does it take to get started?

Once you sign up for the care plan, we'll send you a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented in 24-48 hours. We store all client passwords in a 256-bit AES encrypted location for security.

If you sign up for a plan that includes security enhancements it can take up to a week. We will optimize everything for your unique core files, theme and plug-ins and we want to be careful not to cause any issues on your site. 

Do you provide training?

Yes, we view training as a critical aspect of all our projects. If you subscribe to our monthly care plans you will have access to WordPress video tutorials and our dedicated team of WordPress professionals.