WebArc Technologies: Your Premier WordPress Support and Maintenance Partner

We're here to support you and your customers

Welcome to WebArc Technologies, where we specialize in WordPress website hosting, support, and maintenance services designed to elevate your online presence. Based in Las Vegas, Nevada, our mission is to empower businesses and marketing agencies by ensuring their websites are secure, fast, and always up-to-date. Discover how our services can transform your website into a powerful business tool.

WordPress & Woocommerce Training and Consulting

WordPress Custom Theme Development

WordPress & Woocommerce Theme Customization

WordPress Plugin Development

WordPress & Woocommerce SEO & Marketing

WordPress and Woocommerce Migrations

WordPress Website Support Plans

WordPress is a powerful platform that's easy to use, SEO friendly, and 100% customizable. The ability to edit your own website and fully customize it also comes with increased maintenance. The WordPress core team and plugin developers release security and feature updates that should be applied as soon as possible. A lack of attention to just this one detail can cost you in the form of a hack or even performance issues.

Whether you have a well-established WordPress site or Woocommerce store, or you are just getting started, we have the support options to help take your website or e-commerce store to the next level.

Monthly Switch Billing Option Yearly

Web Pro

$129$ 1420.00

WordPress Core Updates
Plugin Updates
Daily Backups
Security Monitoring
Uptime Monitoring
Support Portal
Monthly Performance Reports

Get Started

Web Premium

$299$3290.00

Includes everything in the Web Pro, plus:
Priority Support
SEO Performance Checks
Database Optimization
Customized Performance Enhancements
Quarterly Strategy Consultations

Get Started

Web Elite

Customized Solutions Based on Your Specific Requirements
Dedicated Account Manager
Advanced Security Solutions
Comprehensive Site Audits
Personalized Optimization Strategies

WordPress & Woocommerce
SEO & Analytics

Getting sales can be hard enough without having to worry about whether your site is SEO-friendly or spending hours digging through analytics reports. Oh, and just when you do figure it out, the search engines will change their algorithm! We help determine how your store is performing with your targeted keywords AND provide analytics and data to back it up. WebArc will monitor and adjust your shop's SEO to help ensure your products can be found in Google and other search engines.

WORDPRESS WEBSITE UPDATES
FOR PEACE OF MIND

For WordPress sites, we offer a streamlined update process that ensures your site has the latest versions of plugins, themes, and core WordPress software for maximum safety and optimal performance. We test out changes on a staging server so your site isn't troubled by a bad update to the site. Our Woocommerce sites are carefully tested to ensure you don't miss any sales due to a bad update or poor performance. You’ll receive monthly audit reports documenting updates, database cleanup, and other maintenance work, and you can feel confident knowing your site is maintained by developers with many years of WordPress experience.

Keep your E-Commerce
customer data safe

E-Commerce site owners can take comfort knowing our knowledgeable professionals are keeping your customer's information safe. Our hosted Woocommerce sites get premium tools to keep their site safe. We keep access logs so we know who is accessing your site and what they changed. Where applicable we use version control systems and automated hourly backups to make sure your site is fully updated, so you have the latest security tools in place and recovery takes less time in the event of a server crash or another type of incident.

Website Care Plans
that fit your business

When it comes to your business, you need a conversion-focused website with a modern design, built to support your goals. You can rely on WebArc to create a beautiful, seamless site for both mobile and desktop that provides the all-star first impression that will keep customers coming back. Our support customers also benefit from our ongoing consulting and website content and visual updates to keep your site's content and design relevant and on brand.

Premium WordPress
Servers

Our servers are built for WordPress and Woocommerce sites. We provide lightning-fast performance without the high-end price tag. We have built-in page and server caching utilizing a combination of Nginx FastCGI or Redis page caching and Redis database object caching. We evaluate your site and deploy the most optimal configuration.

Our servers are also built around security tailored to meet the challenges unique to WordPress. We have integrations with multiple WAFS, Fail2Ban, Maldet + ClamAV malware scanning, and multiple Nginx site hardening options.

WordPress & Woocommerce
Accessibility

Ensuring your Shopify store is accessible is one of the most important aspects of having an online store. You need to ensure you are providing those with disabilities the same opportunity to buy your products as everyone else. It's good business and will help keep you out of court. We use both automated and manual tools to analyze your site. Artificial Intelligence (AI) helps us check all the boxes and ensure that we are getting into every nook and cranny, both to protect you from legal action and to make your site as accessible as possible for every user.

Frequently Asked Questions

Do you offer care plans for sites you didn't build?

Although these plans are typically for websites we build or re-design, we welcome clients who are looking for a long term relationship with a dedicated webmaster.

We first like to do a Website Audit and Review to become familiar with the website, how it was built and any potential issues that can arise. With the evaluation we will perform all the "Website Updates and Monitoring" tasks and make a full backup. Most importantly we will make a list of issues to fix and suggestions for improvement needed in order to proceed with the website on a monthly plan. Website Evaluations are completed for a fixed 4-hour fee.

How can I submit a support request?

What types of updates do you perform on my website?

We update all core software and installed plugins on your website. Commercial themes and plugins should have a license key or they cannot be updated. Development time can be used for small tasks such as adding text, images, pre-written blog posts or any other task that can reasonably fit into the care plan's allotted hours. Adding image galleries or custom forms generally need to be treated as a separate project unless you are part of Web Partner care plan.

How long does it take to complete my changes?

Does the monthly time rollover?

What happens if my website goes down, is hacked, breaks, etc?

The whole purpose of our client plans is preventative care, so we hope to prevent anything from happening. However, in the case your website meets the unfortunate end of a hack or breaks down, we will be there right by your side communicating with the web host on your behalf.

We cannot promise your website will not be hacked but can promise we will do everything in our power to prevent it, as well as assist in the restoration and cleanup of the website with one of our backups. If you have signed up for our Web Premium or Elite care plan we will fix your website at no additional cost to you, otherwise hack cleanup will be charged at our standard hourly rate.

Is your web hosting reliable?

Do you support E-Commerce/Online Store websites?

Yes! We provide care plans specifically for the ongoing support of any eCommerce site built on WordPress. Websites with advanced functionality like this require our Premium or Elite Plan.

Sites like this take more resources for us to manage, so making sure you're on the right plan means we'll be able to dedicate what's needed to keep your website secure, fast, and running smoothly. We can also support Shopify but those require a different care plan than those currently offered for WordPress. Visit our Shopify support page to learn more.

Do you offer 24/7 support?

What can I used my support time for?

If you sign up for our Premium or Elite Plan, you will receive an additional amount of hours to use for content updates, site design, development, SEO, and consulting. Here are the types of changes that are included in your additional support time.

Edits to content
Changing Plugin Settings
CSS Changes
Editing custom code
Customizing or modifying your site's PHP code such as plugins, themes, and/or functionalities.
Customizing or modifying your site's JavaScript code plugins, theme, and/or functionalities.
Create Content or Copywriting

Why do you perform plug-in and theme updates weekly, not daily?

As much as plugin developers try and release features that are bug free and work perfectly, sometimes updates are released with bugs. Updating less frequently allows the plugin developer to get rid of these bugs before we add them to your WordPress site.
Updating multiple plugins at one time also allows us to more time to review the effects of updates, which in turn means fewer chances for something to go wrong.
We'll be doing all these updates during off-peak time when most websites receive less traffic. That means a safer environment and minimal issues for your visitors.

Our steps for taking care of your website are designed to ensure your website is secure, fast and available for your customers. Sometimes however we need to step in and handle an issue that occurs outside of the normal schedule such as vulnerable plugins. A vulnerable plugin can be exploited as quickly as within an hour of it being detected on your site. So, it's important that we handle those notifications with urgency.

One additional exception would be for a website that has more advanced features such as a Woocommerce store. Major version releases can take much longer and require planning for implementation. We will contact you with a timeline for updating these more advanced pieces of your site.

How will I be billed?

What payment methods do you offer?

How long does it take to get started?

Once you sign up for the care plan, we'll send you a welcome email with information on your plan and details about how to securely send us your login credentials. Once you send login information for your WordPress dashboard and hosting provider, we'll have your plan fully implemented in 24-48 hours. We store all client passwords in a 256-bit AES encrypted location for security.

If you sign up for a plan that includes security enhancements it can take up to a week. We will optimize everything for your unique core files, theme and plug-ins and we want to be careful not to cause any issues on your site.

Do you provide training?

WebArc Technologies: Your Premier WordPress Support and Maintenance Partner

We're here to support you and your customers

WordPress Website Support Plans

Web Pro

Web Premium